FREQUENTLY ASKED QUESTIONS /RETURNS, SHIPPING AND EXCHANGES

Secret Superhero Rings + Unstoppable Necklaces

These beautiful pieces of jewellery with meaning are exclusively designed and made for Smile Chickie, by internationally renowned Fine Jeweller and Treasure Maker Celeste De Matteis.

 

Made of

Stunning Solid Sterling Silver (Matte) with a gorgeous ‘cut out’ heart, each ring has a beautifully engraved inside inscription:

‘I can I will’

Each necklace has the word UNSTOPPABLE stamped proudly onto the underside of that same quality solid sterling silver (polished) cloud shape which also features a signature smile chickie cut out heart .

 

Sizing

Secret superhero rings are available in 3 different standard Australian sizes.

  • Large (inside ring diameter18.2mm, Australian Standard Jewellery Size P)
  • Medium (inside ring diameter 17.3mm, Australian Standard Jewellery Size N)
  • Small (inside ring diameter 16.5mm, Australian Standard Jewellery Size L)
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If you do not know your ring size, we recommend having your finger sized by a local jeweller and asking for your Australian ring size.

Please note that the measurements noted above refer to the INSIDE diameter measurement of the rings, NOT the outside diameter. 

We are responsible for sending you the ring size you ordered. However we cannot be responsible for determining your ring size. (Some people wear their rings loose, some tight. The size is your responsibility.)

Unstoppable necklaces are all the one size, and hang from a beautiful 60cm sterling silver chain.  

 

 

Once you have made your order (woohoo!)

Once you have placed your order. You will receive a confirmation email. If you do NOT receive a confirmation email (check your spam folder just in case) please contact us directly – sales@smilechickie.com

 

Cancellations

Once an order has been submitted, we are unable to change or cancel the order.

 

When will my product arrive?

Provided that we have your size in stock at the time of order, your superhero ring or unstoppable necklace will be sent by Australia Post mail within 3 days of order. *

Australia Post typically takes between 3 – 7 business days (post dispatch) to arrive at your address.

* As this product is a handcrafted product, we carry limited quantities of stock sizes at any time. On very rare occasions, we might run low on a particular size and have to wait for the lovely Celeste to create another magical batch. (This process rarely takes more than a week, and we promise to let you know if this is the case!)

 

What if you don’t live in Australia?

For any international orders please contact us via email, on sales@smilechickie.com we’ll work something out! 

 

Looking after your superhero ring or unstoppable necklace.

Your superhero ring is made from solid sterling silver with a matte finish.

Your unstoppable necklace is made from solid sterling silver with a polished finish.

Our exquisite jewellery is set by hand, therefore each piece will vary slightly.

Always keep your superhero ring and or unstoppable necklace stored in a safe place and keep away from perfume, moisturizer or hairspray.

Your jewellery is precious, so care should be taken when wearing and storing.

Damage from careless wear/storage is not the responsibility of Smile Chickie.

 

Shipping and Delivery

We try our best to get all orders out as quickly as we can!

Australian orders are typically processed within 72 hours pending availability and credit card verification. Once processed your orders will be delivered by Australia Post Standard Post typically between 3-7 business days.

Also see "When will my product arrive" section above.

 

 

Returns

We do not offer returns unless the product is faulty.

If you wish to return a faulty or damaged product, Smile Chickie will gladly exchange or refund the original piece in accordance with the following process:

You must notify Smile Chickie within 7 days of accepting delivery of the product and arrange return of the product within 7 days after such notification.

You must notify Smile Chickie by email sales@smilechickie.com to obtain a ‘Return ID Number’.

You must provide a ‘proof of purchase’, being either an invoice, bank statement. Product must be returned to Smile Chickie Head Office. (PO Box 15, Gordon, NSW 2072, AUSTRALIA)

Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.

Please return your item to us through Australia Post as we will not accept courier packages or packages sent with COD charges.

For exchanges, please include a note with your package clearly indicating the return address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

We do not accept returns or exchanges for change of mind on stock purchased.

 

Warranty

Each Smile Chickie Secret Superhero ring or Unstoppable Necklace is carefully hand constructed from the highest quality materials. Given the delicate nature of a hand made process, we offer a 6 month warranty on all Smile Chickie Jewellery Products from the date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear and tear) and we will at our discretion replace or repair your damaged product.

Please contact us directly regarding any warranty claim on sales@smilechickie.com

 

Any questions that weren’t answered here?

No drama, just drop us an email and ask away…
sales@smilechickie.com